If you need to give up your pet please use the form opposite and supply with as much information as possible. Once have received your email one of welfare officers will be in touch.
Our aim is to provide excellent customer and supporter service. This means we take complaints extremely seriously and view them as an opportunity to improve. That’s why we are always very grateful to hear from people who take the time to tell us when and where we are falling short of our high standards.
When this happens, we want to hear about it, respond as quickly as possible, take action to resolve the situation, and put measures in place to try to prevent it from happening again.
For more information please read our complaints procedure, from there you can choose how you would like to contact us.